Refund Policy
Last updated: July 2026
We want you to be confident when ordering a Manual Supplier Risk Report. This Refund Policy explains when a refund may be available. Payments are processed by an external payment provider (Stripe).
Refund Eligibility
- If manual review has not started, the buyer may request a refund.
- Once manual review has started, the fee may be non-refundable.
- Once the report has been delivered, the fee is non-refundable.
- If China Sourcing Guard cannot deliver the report due to internal reasons, a refund may be offered.
- Payment processor fees may be non-refundable where applicable.
How to Request a Refund
To request a refund, contact us at support@chinasourcingguard.com with your order details. Refund requests are reviewed and processed manually. Approved refunds are returned to the original payment method through the payment provider, subject to the provider's own processing time and fees.
Processing Note
Because paid status is confirmed manually (we do not use an automatic Stripe webhook), please allow a reasonable processing time after your request.
Contact Us
If you have any questions about this Refund Policy, please contact us at support@chinasourcingguard.com or through our contact page.